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Remote Support | On Site | Other | Basic | Peripherals | Bespoke | Request a Quote | Contact Us
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Computer Remote Support
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With just a click of an icon on your desktop we are able to connect to your users computers and diagnose/fix any issues. Should a fault occur before end of business times, user can leave the remote session open and we will endeavour to fix the fault ready for users return the following morning.
90% of faults are usually fixed with 1 hour
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Opening times Mon to Fri 08:00 20:00 (or whenever the last computer is fixed) Sat and Sun 09:00 to 18:00 (appointment only)
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Computer On-Site Support
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Mainly used for hardware issues or if there is no network connection.
We will usually come out to you with 48 hours (unless really urgent)
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Site times Mon to Fri 09:00 to 18:00 Sat and Sun 10:00 to 17:00.
All timings are based on appointments booked, NO extra charges for out of hours work.
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Other
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There are certain jobs (i.e. computer rebuilds) where the hourly rate would not be cost effective, we would charge per job (the cost would be agreed prior to the job starting.)
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Upon acceptance of CCW Solutions maintaining your IT equipment a full audit would be carried out to ascertain;
- Any issues/concern’s/recommendations we may have.
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Basic PC Support
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Basic Computer/Laptop, including weekly virus and spyware checks (remotely).
Unlimited Support (subject to our fair useage policy)
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Peripherals
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Support for you Printers, Scanners and any extra hardware.
Unlimited Support (subject to our fair useage policy)
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Bespoke Services
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A mix "n" match of your support requirements.
Unlimited Support (subject to our fair useage policy)
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Computer Support
