CCW Solutions Remote Desktop Support

Thank you for showing an interest in CCW Solutions Remote Desktop.

Q: What is Remote Desktop?

Remote desktop allows us to connect to your computer and resolve issues that you may have.

Q: Are there any limitations?

Yes, you will need to have either Windows XP, Vista or Windows 7 and connected to the internet (via broadband).
This means we are unable to fix hardware nor internet connection issues.

Q: Can you connect to my computer without my consent?

No, you will be required to click the "Remote Help" icon and inform the helpdesk operator the ID number. Once the session has finished the operator is unable to reconnect until you click the icon again.

Q: How much does this service cost?

To review our pricing plan please visit our payments section

Q: How would remote benefit me?

Remoting to your computer would mean no waiting for the engineer to call, thus saving both time and even money.

Q: How do I set up remote help?

By following the simple instructions, whether you have Windows XP , Vista or Windows 7 or download the instructions (requires pdf reader)

Q: I have further questions, can you help?

Yes, by calling a helpdesk operator on 01970 600006 we are waiting for your call